Store Policy
Customer Care
At Canine Love, our core mission is simple: contented paws, happy homes. We are dedicated to providing premium pet essentials alongside exceptional, stress-free customer service. Whether you need sizing advice for a new bed or have a question about an existing order, our team is always ready to assist you.
You can reach us anytime at caninelovecaresupport@gmail.com or through our website's chat. We aim to respond to all inquiries within 24 hours. Your trust, your satisfaction, and your dog’s happiness are our top priorities.
Privacy & Safety
Your privacy is of the highest importance to us. We securely collect and store your personal information solely for the purpose of fulfilling your orders and improving your shopping experience. We will never sell, distribute, or lease your personal information to unauthorized third parties.
We partner with trusted, industry-leading third-party banking services to process your payments securely with full encryption. After your purchase, we will only contact you with essential order updates.
Damaged & Defective Items
Your peace of mind is our top priority. While we thoroughly vet our suppliers to ensure the highest quality, we understand that transit issues can occasionally happen. If your item arrives damaged, defective, or incorrect, we are here to make it right immediately.
Please email our support team at [Insert Email Address] within 48 hours of delivery. Be sure to include your order number and clear photographs of both the damaged item and its original packaging. Once received, we will quickly arrange for a free replacement to be sent to you at no additional cost.
Payment Methods
- Credit / Debit Cards
- PAYPAL